Refund Policy

Refund Policy

In case you need to reschedule a private event, we kindly request notification no less than 7 business days prior to the scheduled commencement. Upon receiving your rescheduling request, we will make every effort to accommodate your needs by selecting a suitable alternative date and time. Please note that a rescheduling fee of $300 (USD) will be applicable.

For corporate event cancellations, we require notification no later than 20 days prior to the scheduled start. A cancellation fee of $500 (USD) will be charged in such cases. Cancellation requests received less than 20 days before the event start date will result in a penalty fee amounting to 30% of the total event cost.

Cancellations or rescheduling attempts in less than 7 business days before the start of your event do not include any refund or rescheduling opportunity.

Reductions in event costs of up to 10% are allowed without incurring any penalty, if made no later than 7 business days before the event begins. If reductions are requested within less than 7 business days before the event, there will be no refund opportunity available.

ART EXPERIENCE CANCELLATION

In case of any art experience cancellation from our side, we will issue a full refund or reschedule your art experience onto a different time and date convenient for you.

In case of a customer-initiated cancellation, we are ready to reschedule your art experience to any available and convenient date and time for you or provide a full refund if the cancellation occurs no less than 24 hours before the start. In case of a last-minute cancellation less than 24 hours before the start of your scheduled art experience, no refund or rescheduling of your art experience is provided, even in case of a no-show or sickness.

If you are more than 15 minutes late for your scheduled art experience, Happy Mistakes reserves the right to cancel your Art Experience and retain 100% of the payment made by you. Each art experience is individual and can be held only within the booked time frame to keep the order of other scheduled art experiences.

REFUNDS

Refund processing can take up to 2-3 weeks.

WORKSHOPS BOUGHT FROM THIRD PARTIES

If you booked a workshop or any other program at Happy Mistakes through a third party, any refund will be issued from this third party